We want you to be informed when it comes to the latest security threats, so you can be proactive in keeping your information safe. Identity theft occurs when someone uses your personal information to commit fraud or other crimes. It may also involve computer fraud, mail fraud, wire fraud, and financial institution fraud.
Fortunately, there are preventative measures you can take to substantially reduce the chance of identity theft occurring, as well as steps to recover from any damage if you are a victim.
The BALANCE Financial Fitness Program provides members with current information on the latest identity theft scams. Learn more about ways to safeguard yourself from becoming a victim of identity theft by accessing these Identity Theft Solutions
If your Pen Air account has been compromised, please contact us immediately at 850.505.3200 (Option 2) so that all necessary precautions are taken to safeguard your account(s).
Email Phishing and Phone Number Spoofing
Email internet and phone number spoofing fraud is becoming more and more common.
Email fraud attempts, called “phishing”, are initiated via email and sent to the general public which may include some of our credit union members. The false email asks the recipient to click on a link which has been provided and to enter certain account information for verification. If the recipient proceeds to click on the link, it directs them to a false website and asks for their credit union account number and PIN, along with other personal information.
Phone number spoofing is where a legitimate phone number is used to pretend to be a legitmate business, a neighbor or another party. These attempts are made by a phone call or text message to the general public which may include some of our credit union members. The caller or texter asks the receipient for personal information that can include usernames, passwords, transaction history, loan types, joint owners, etc in an attempt to access the account.
Pen Air does not ask its members for such personal information. Anyone who receives an email, text or phone call that purports to be from Pen Air and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the email, text or call.
If you responded to such an email, text or call and provided any confidential account information, please notify Pen Air immediately. You should also change your account’s PIN, and take any additional actions recommended by your credit union to protect your account.