Help > Checking & Savings Assistance

Checking & Savings Assistance

Contactless Card

No, your re-issued card will keep the same number as your expired card. The expiration date will be different and may need to be updated with any merchants you have stored or have set up for automatic payments.
No.
  • Contactless PenAir Credit Cards began being issued in March 2021.
  • Contactless PenAir Debit Cards began being issued in June 2021.
Yes! Your card comes embedded with a small chip that ensures your payment information is securely transferred without ever leaving your hands. Each transaction has a unique identifier to ensure your actual Credit or Debit Card numbers and personal information are never shared with merchants, transmitted with payment or stored on Digital Wallet servers.
No, the technology will not work until the card is removed from your wallet or purse and held 1-3 inches from the terminal.
No, the card needs to be 1-3 inches from the terminal in order to work. Proximity greater than 1-3 inches to other terminals will not interfere with your transaction.
Visit Mastercard.com.
  1. Select Mastercard® for You
  2. Hover over ways to pay and click on Contactless.
The page will lead you to find contactless checkout locations.
Simply tap to pay anywhere you see the contactless symbol at checkout. PenAir Credit Cards are going contactless! Look for symbol at local merchants
Yes, the cards will continue to function properly for both contact and contactless options.
There is no change in dollar limits, they are merchant driven.
The tap transaction takes approximately 2 seconds to complete.
Yes, you will use the card information to make purchases Online, as usual.
If a vendor requires the card used during the original transaction to transfer return funds back to your card, you will swipe the magnetic stripe or insert the EMV chip as normal.
Yes.
When you place your card within a few inches of a contactless-enabled payment terminal, your payment information is transferred.
A seamless member experience with faster and safer way to pay. Whether you tap, swipe, dip or use a mobile wallet, we put you in control.
The security and efficiency aspects of contactless payment make it the most beneficial transaction type for members.
  1. It’s like having exact change wherever you go, so you don’t have to worry about carrying around cash.
  2. You’re in control since your contactless-enabled card or device never leaves your hand at checkout.
  3. You receive better record-keeping of all your purchases than you do with cash.
  4. It’s fast and ideal at places where speed is essential, like fast food restaurants, gas stations and more.
A Credit or Debit Card with a small embedded chip that emits short-range radio waves.

Certificate Accounts

You can continually deposit money to an add-on Certificate Account. Unlike a traditional Certificate, you’re able to add money to an Add-On Certificate before the Certificate matures. If you don’t have a large deposit to make upfront, you can continuously deposit money. This add-on Certificate feature could make it useful as part of a long-term savings strategy.
When a Certificate Account matures, you can get your money back without having to pay any early withdrawal penalties. The Certificate term has ended, so there are no bank-imposed withdrawal restrictions at maturity. You can do what you want with the money, but if you buy another Certificate, you won’t get the same interest rate.
When a depositor purchases a Certificate, they agree to leave a certain amount of money on deposit at a financial institution for a certain period of time, such as one year. In exchange, the institution agrees to pay them a predetermined interest rate and guarantees the repayment of their principal at the end of the term.

Debit Card

  • If your card is damaged, it may not work properly so you should request a replacement which will arrive within 7-10 business days. Your card number will remain the same, but there will be a new expiration date. Remember, your current card will remain active until you activate your replacement card.
  • You should also replace your card if it’s been lost or stolen. If that happens, you can easily prevent fraudulent use by using Card Management inside Digital Banking to report the card as lost or stolen.
  • We provide instant-issued, contactless Mastercard® Debit Cards at all of our locations – at no charge. Not having to wait for your Debit Card to arrive in the mail is safer, provides immediate purchasing power, and saves you time.
Most Digital Wallets can be used wherever contactless payments are accepted. Be sure to look for your preferred Digital Wallet’s logo or symbol before check-out while in-store or on your favorite apps and websites. Find out more about where each individual wallet is accepted by visiting their websites:
Your card limits are set on your account automatically. However if you’re trying to stick to a budget, you can lower the limit through card management inside your Digital Banking.
Yes – PenAir Debit Cards provide the security of carrying less cash and 24/7 fraud monitoring while adding features that make it easy to spend and manage your money. Register for Digital Banking and set up Debit Card alerts to keep track of your card activity anytime, anywhere! You’ll be able to monitor real-time activity and spot suspicious transactions sooner. Our Cards offer both EMV chip and Contactless technology where each transaction has a unique identifier, just like your individual fingerprint. This keeps sensitive data, like your personal information (card number, expiration date, or security code) from being transmitted when you pay with your PenAir card.

Digital Wallet

Visit your preferred Digital Wallet website for more details on installation, compatibility, how to use, rewards, and much more. Give us a call at 850.505.3200, if you need assistance uploading or using your PenAir Mastercard on your Digital Wallet.
At check-out, look for your Wallet’s unique symbol among your payment options. Your payment information will be input automatically and you can proceed with your purchase without fumbling for your cards!
If your device is enabled for “Tap & Pay,” simply unlock your screen and hold the back of the device over the payment terminal. You will then receive notification that your payment was accepted and your transaction will be complete. It’s as simple as that!
Of course! You'll get all the benefits and protections that your Credit or Debit Card provides. If you currently earn rewards on purchases on your PenAir Credit Cards, you'll continue to earn them for purchases made with the Wallet of your choice.
You will need to add the card using manual entry.
Any PenAir Credit, Debit, or Business Mastercard® can be uploaded into your Digital Wallet app.
No, there is no fee to use any of the participating Digital Wallets. However, message and data rates apply, depending on your data plan.
Each Digital Wallet provides innovative security features - your physical card number is not stored on your phone and only your fingerprint, signature, or phone passcode can authorize a payment. If your device is ever lost or stolen, please call the number on the back of your card. As always, you don't have to pay for any unauthorized charges made on your PenAir Debit or Credit Card.
Most Digital Wallets can be used wherever contactless payments are accepted. Be sure to look for your preferred Digital Wallet’s logo or symbol before check-out while in-store or on your favorite apps and websites. Find out more about where each individual wallet is accepted by visiting their websites:

Direct Deposit

If setting up a U.S. Government Deposit, simply go to fiscal.treasury.gov/GoDirect to enroll.
After initial setup, Direct Deposits usually take up to two pay cycles to "kick in". However, it’s different for each employer. (Please check directly with your employer for specific timing.)
Not to worry! If no checks are available, you can sign into Digital Banking to enroll.
  • Find the Direct Deposit form under Secure Forms tab.
  • In the drop-down menu, select the account you want your money to go in.
  • Print the pre-filled "check" to submit to your employer.
TADA! You're all set.
  1. Complete the Direct Deposit form.
  2. Deliver the form and a voided check to your employer. *If you’re eligible, your employer will deposit your paycheck directly into your account.
  3. Confirm the deposit each pay cycle by logging into Digital Banking.
    • *You can also set up an alert to text or email you when deposits to your account are made. Learn more about alerts under Money Management.

Health Savings Account

If requested by you, we will issue you an HSA Mastercard® for you to be able to make your purchases with! Just make sure they are for qualifying items.
No, any money placed in a Health Savings Account is yours to keep. Unlike a Flexible Spending Account (FSA), unused money in your HSA isn’t forfeited at the end of the year. It continues to grow, tax deferred.
Yes. You can withdraw funds from your HSA anytime. But keep in mind that if you use HSA funds for any reason other than to pay for a qualified medical expense, those funds will be taxed as ordinary income, and the IRS will impose a 20% penalty.
Any adult may contribute to HSA Checking if they:
  • Have coverage under an HSA-qualified High-Deductible Health Plan (HDHP)
  • Have no other first-dollar medical coverage (meaning any other types of insurance such as specific injury insurance and accident, disability, dental care, vision care and long-term care insurance are permitted.)
  • Are not enrolled in Medicare.
  • Cannot be claimed as a dependent on someone else’s tax return.

Money Market Account

Yes, the National Credit Union Administration (NCUA) provides $250,000 per member per credit union of insurance coverage. If you want to insure more than $250,000, the best way to accomplish that is to open a Money Market Deposit Account (MMDA) at more than one financial institution.
If your financial institution pays better or the same rate on its standard savings account as a Money Market Account, and your goal is to park your funds and watch your balance grow, it might be worth sticking with the Savings Account. But if the Money Market’s rate is higher than the savings account, or you need to make an occasional purchase from the account, and you can meet any minimum balance requirement, it could be a good idea to open a Money Market Account.

Savings

At PenAir, the $5 required in your Savings Account determines your ownership in the credit union. Opening a new Checking Account at PenAir is hassle-free, as it does not require a minimum balance or monthly fees.
You must be 18 years old to be a primary member on a PenAir account. However, minors aged 0-18 can be joint owners with a guardian on Youth Accounts. Members aged 8+ can access PenAir Mastercard® Debit Cards and Digital Banking.

Youth Accounts

All accounts are subject to the Terms of the PenAir Credit Union Membership and Account Agreement. Qualification for membership is required; once qualified, a Level UP Savings Account is required with a minimum balance of $5. *Based on legal age of majority of your home state.
Debit Cards available for members as young as 8 years old with parental controls.
You must be 18 years old to be a primary member on a PenAir account. However, minors aged 0-18 can be joint owners with a guardian on Youth Accounts. Members aged 8+ can access PenAir Mastercard® Debit Cards and Digital Banking.

High-Yield Checking

Direct Deposit is designed to align with your financial rhythm. Here are the details:
  • Every 40 Days: With High-Yield Checking, your ACH Direct Deposit is not bound by the traditional monthly cycle. Experience the convenience of automatic deposits occurring every 40 days.
  • Flexibility for You: This tailored timeframe ensures that your funds are consistently deposited into your account, allowing you to plan and manage your finances efficiently.
For any inquiries or if you want to explore more about setting up a ACH Direct Deposit for your High-Yield Checking, our Member Service Center is ready to assist at 850-505-3200, option 2.  
You don't need to lift a finger! Dividends earned with our High-Yield Checking accounts will automatically transfer back into your High-Yield Checking account.
Switching to a High-Yield Checking account is designed to enhance your banking experience without inconvenience. Whether making everyday purchases or managing your finances, your trusted debit card remains unchanged, providing uninterrupted access to your funds.
Transitioning to a High-Yield Checking account is designed to be smooth and hassle-free. Here's what you can expect:
  • Member Number Stability: No need to worry – your member number will stay the same. You can continue to use it with confidence for all your banking needs.
  • Direct Deposit and ACH Convenience: There's no need to update any Direct Deposit or ACH information. Your existing details will seamlessly carry over to your new High-Yield Checking account.
  • Scheduled Transfers in Digital Banking: While your member number remains constant, if you have any scheduled recurring transfers in Digital Banking, you'll need to re-establish them. It's a quick step to ensure uninterrupted service.
Making the switch to High-Yield Checking is a snap! Here's how you can do it:
  1. Schedule an Appointment:
    • Click "Schedule an Appointment" and choose between a virtual session using your device or a face-to-face meeting at your preferred branch. Rest assured, both options guarantee personalized guidance tailored to your needs.
  2. Call Our Member Service Center:
    • Dial 850-505-3200, option 2, to connect with our Member Service Center. They'll assist you in seamlessly transitioning to High-Yield Checking over the phone.
  3. Digital Banking or PenAir App:
    • Do you prefer the convenience of your device? No problem! Using our Secure Form, submit a request through Digital Banking or the PenAir App. It's quick, secure, and accessible from the comfort of your home.
We believe in making banking easy and rewarding. Remember that meeting the monthly requirements opens the door to even more benefits with High-Yield Checking. If you fall short of the monthly requirements, your account won't earn a dividend for that month. But don't worry, you'll have a fresh start next month!
Unlock the full potential of High-Yield Checking by meeting these eligibility criteria:
  • Age Requirement: Applicants must be 18 years or older to be eligible for High-Yield Checking.
  • Monthly ACH Direct Deposit Commitment: Ensure your eligibility by setting up a monthly ACH Direct Deposit of $250.00 or more in a single day.
  • Digital Banking Optimization: Elevate your banking experience by enrolling in eStatements. This streamlined and paperless approach enhances convenience, making managing your finances a breeze.
Meeting these criteria makes you eligible for High-Yield Checking and sets the stage for a more rewarding and efficient banking journey. *High-Yield Checking is only for Personal accounts. At this time, Business and Minor accounts are ineligible.
High-Yield Checking accounts are accessible to individuals aged 18 and above, providing a personalized and rewarding banking experience. High-Yield Checking accounts are exclusively available for personal accounts. Business and special accounts are not eligible.
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