Member Self Service Assistance

For Lost or stolen cards, call PenAir: 850.505.3200  

Log in to Online banking or your mobile app.

1. Click on Card Management and select the card if there is more than one.
2. To turn off the card, move the Card Status button to off. No purchases can be made with the card until it is toggled back on.
3. Report Lost/Stolen, answer questions and press Report. No more purchases can be made with this card.

For Lost or stolen cards, call PenAir: 850.505.3200 Additional Options:

• Travel Notice – answer questions to establish a travel notice.
• Cancel Card – No more purchases can be made with this card.
• Change Nickname – changes the name of the card in your Online Banking or mobile account.
• Alters & Controls – allows you to set alerts for the card.
• Delivery Options – controls how you receive messages about your card.

 

• In Online Banking, click Card Services > Credit Card Balance Transfer
• In the Mobile app, click More > Credit Card Balance Transfer

• In Online Banking, click Card Services > Enhanced CU Rewards or Business CU Rewards
• In the Mobile app, click More > Enhanced CU Rewards or Business CU Rewards

• In Online Banking, click Card Services > Card Management > Set Travel Notice
• In the Mobile app, click More > Card Management > Set Travel Notice

Call 1-866-985-2273

• In Online Banking, click Card Services > Card Management > Report Lost/Stolen
• In the Mobile app, click More > Card Management > Report Lost/Stolen
• In Online Banking, click Contact Us > Secure Email > New Message

• In Online Banking, click Secure Forms > Order MasterCard Debit Card
• In the Mobile app, click More > Secure Forms > Order MasterCard Debit Card
• In Online Banking, click Contact Us > Secure Email > New Message
• In the Mobile app, click More > Secure Email > New Message

• In Online Banking, click Contact Us > Secure Email > New Message
• In the Mobile app, click More > Secure Email > New Message

Call MasterCard directly at 1-888-918-7313

• In Online Banking, click Contact Us > Secure Email > New Message
• In the Mobile app, click More > Secure Email > New Message

• In Online Banking, click Secure Forms > Debit Card Fraud Dispute Questionnaire
• In the Mobile app, click More > Secure Forms > Debit Card Fraud Dispute Questionnaire
• In Online Banking, click Contact Us > Secure Email > New Message
• In the Mobile app, click More > Secure Email > New Message

• In Online Banking, click Card Services > Credit Card eStatements
• In the Mobile app, click More > Credit Card eStatements

Effective March 21, 2023, PenAir® Credit Union will provide enrolled members a new, static limit of up to $750 and capping our “Non-Sufficient Fees” and “Courtesy Pay” fees to four per day, per account. Business accounts will also receive the static limit, with no fee cap. Courtesy Pay is a discretionary service, separate from the overdraft protection that comes with your account, covering overdrafts for checking accounts and withdrawals. The new limit will not fluctuate and is in accordance with industry standards. We offer a variety of options that might better meet your financial needs. To learn more about these options, please visit your nearest branch or contact our Member Service Center at 850.505.3200, should a higher limit be requested. PenAir also offers Certified Financial Counseling, free of charge, providing personalized, confidential, one-on-one coaching surrounding your financial situation. If you have any questions, we are here to assist you. Simply schedule an appointment online, stop by your nearest branch or call our Member Service Center at 850-505-3200.

• In Online Banking, click View Credit Score
• In the Mobile app, click More > View Credit Score

• In Online Banking, click Additional Services > My Turbo Tax
• In the Mobile app, click More > My Turbo Tax

• On the website, click Schedule an Appointment > Book an Appointment
• In Online Banking, click Contact Us > Schedule an Appointment > Book an Appointment
• In the Mobile app, click More > Schedule an Appointment > Book an Appointment

If you booked a video appointment, make sure you allow access to your device's microphone and camera, and then click Join!

• In Online Banking, click Contact Us > Secure Email > New Message
• In the Mobile app, click More > Secure Email > New Message

• In Online Banking, click Secure Forms > Wire Transfer
• In the Mobile app, click More > Secure Forms > Wire Transfer

• In Online Banking, click Additional Services > Check Reorder
• In Online Banking, click Contact Us > Secure Email > New Message
• In the Mobile app, click More > Secure Email > New Message

• In Online Banking, click Additional Services > Stop Payment
• In the Mobile app, click More > Stop Payment

• In Online Banking, click Additional Services > Skip-a-Payment
• In the Mobile app, click More > Skip-a-Payment

• Visit a PenAir LIVE machine to utilize as a 24-hour ATM by inserting your debit card
• Visit a surcharge free ATM machine
  • Allpoint
    • https://www.allpointnetwork.com/locator.html
  • Money Pass
    • https://www.moneypass.com/atm-locator.html

• In the Mobile app, click Check Deposit > enter the share and the deposit amount > click Camera icon to take front/back images of check to deposit
• Visit a PenAir LIVE machine to utilize as a 24-hour ATM by inserting your debit card

• On the Website, click on Locations & ATMs
  • Holiday Closures tab- List of all observed federal holidays

If your request requires extended research, we will ask that you sit down with a Member Advisor.  We cannot offer cashier’s checks, instant issue debit cards, print statements, or process a cash advance.

Yes! We will be able to assist you with cashing your PenAir check with proper identification.

All checks are subjected to a hold. The LIVE Teller reviews many factors to determine the hold the same way our in-branch tellers do.

Yes!

No, you must order this from a full-service in-branch location.

$1s, $5s, $20s, $100s, .01, .05, .25

Yes, the LIVE Tellers offer volume adjustments, headphone jack ports, and a chat on-screen function. They also have handheld phones in our lobby locations.

They can provide faster service than a traditional teller line, they provide extend hours, provide service from the comfort of your vehicle, and are more secure.

LIVE tellers can do 95% of transactions a traditional teller line can do. They can do deposits, withdrawals, cash checks, and even transfer with-in PenAir accounts.  But there is more! They can process loan and credit card payments, do account research, order a new debit card, open secondary savings accounts, and assist other account functions.

Yes! The LIVE Tellers work closely with the Member Advisors at each location to ensure you have a seamless visit.

PenAir is using LIVE tellers to provide a modern drive-thru while providing extended hours of service from your local tellers.

LIVE stands for Live Interactive Teller Experience. The machine functions as both an ATM, or you can reach a live local teller to complete your transactions.