Member Self Service Assistance
Balances/Account Info/Statements
- In Online Banking, click Additional Services > Direct Deposit Form
- On the website, scroll down to the bottom on any page
- In the Mobile App, click More > scroll down to bottom of the page
- In Online Banking, click My Accounts
- In Online Banking, click My Accounts > click on desired share > Account Details < MICR Number is the 13-digit number for wire/electronic ACH purposes
- In the Mobile app, click on desired share > Details < MICR Number is the 13-digit number for wire/electronic ACH purposes
- Contact Flex-Tone at 850-479-9500 or 800-338-1677
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
- In Online Banking, click My Accounts > eStatements > click on Tax Statements
- In the Mobile app, click More > eStatements > click on Tax Statements
- In Online Banking, click My Accounts > eStatements
- In the Mobile app, click More > eStatements
- In Online Banking, click Card Services > Credit Card eStatements
- In the Mobile app, click More > Credit Card eStatements
- On the Website, click on Locations & ATMs
- Holiday Closures tab- List of all observed federal holidays
- On the Website, click on Locations & ATMs
- Find an ATM tab- PenAir ATM, Money Pass, and Allpoint ATM locator
- Banking Options tab- Shared Branch locator
- Branch Locations tab- PenAir branches, addresses, and contact info
- Holiday Closures tab- List of all observed federal holidays
- In Online Banking, click My Accounts > Share Rates or Loan Rates
- In the Mobile app, click More > Share Rates or Loan Rates
- On the Website, click Rates
- On the website, click Login > Forgot Username or Password?
- In the mobile app, click Forgot Username or Password?
Transfers & Payments
- In Online Banking, click Send Money > Bill Pay > Add Biller
- In the Mobile app, click Send Money > Bills > Add Biller
- In Online Banking, click Send Money > External Transfer > Add External Account
- In the Mobile app, click Send Money > Transfers > Add External Account
- In Online Banking, click Send Money > Pay a Person > Add Contact
- In the Mobile app, click Send Money > Person > Add Contact
- In Online Banking, click Move Money > Make a Transfer > check Repeat Transfer box
- In the Mobile app, click Move Money > Schedule > Schedule a Transfer
- In Online Banking, click Move Money > Make a Transfer > Add a Recipient
- In the Mobile app, click Move Money > click To field > scroll down and click Add a Recipient
- Contact Flex-Tone at 850-479-9500 or 800-338-1677
- In Online Banking, click Move Money > Make a Transfer
- In the Mobile app, click Move Money
- On the website, click Make a Payment
- In Online Banking, click Additional Services > Make a Payment
- In the Mobile app, click More > Make a Payment
- Contact Flex-Tone at 850-479-9500 or 800-338-1677
- In Online Banking, click Move Money > Make a Transfer
- In the Mobile app, click Pay next to the desired loan or Move Money
- Contact Flex-Tone at 850-479-9500 or 800-338-1677
- In Online Banking, under My Accounts tab
- In the Mobile app, under Accounts tab
Memberships/loans
- On the website, click Open an Account > Let’s Get Started > Add an Account
- In Online Banking, click My Accounts > Add New Account
- In the Mobile app, click More > Add New Account
- In Online Banking, click My Offers
- In the Mobile app, click More > My Offers
- In Online Banking, click My Accounts > Apply for Loans and Credit Cards
- In the Mobile app, click More > Apply for Loans and Credit Cards
- On the website, click Personal > select type under Credit Cards & Loans
On the website, click Open an Account > Let’s Get Started > Open a New Account
Card Services
- In Online Banking, click Card Services > Credit Card Balance Transfer
- In the Mobile app, click More > Credit Card Balance Transfer
- In Online Banking, click Card Services > Enhanced CU Rewards or Business CU Rewards
- In the Mobile app, click More > Enhanced CU Rewards or Business CU Rewards
- In Online Banking, click Card Services > Card Management > Set Travel Notice
- In the Mobile app, click More > Card Management > Set Travel Notice
Call 1-866-985-2273
- In Online Banking, click Card Services > Card Management > Report Lost/Stolen
- In the Mobile app, click More > Card Management > Report Lost/Stolen
- In Online Banking, click Contact Us > Secure Email > New Message
- In Online Banking, click Secure Forms > Order MasterCard Debit Card
- In the Mobile app, click More > Secure Forms > Order MasterCard Debit Card
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
Call MasterCard directly at 1-888-918-7313
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
- In Online Banking, click Secure Forms > Debit Card Fraud Dispute Questionnaire
- In the Mobile app, click More > Secure Forms > Debit Card Fraud Dispute Questionnaire
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
Additional Services
- In the Mobile app, click Gear icon > Quick Balance > Current Device and/or Apple Watch
- In Online Banking, click My Settings > Alerts & Notifications > Add an Alert
- In the Mobile app, click Gear icon > My Settings > Alerts & Notifications > Add an Alert
- In the Mobile app, click Gear icon > Push Notifications
- In Online Banking, click View Credit Score
- In the Mobile app, click More > View Credit Score
- In Online Banking, click Additional Services > My Turbo Tax
- In the Mobile app, click More > My Turbo Tax
- On the website, click Schedule an Appointment > Book an Appointment
- In Online Banking, click Contact Us > Schedule an Appointment > Book an Appointment
- In the Mobile app, click More > Schedule an Appointment > Book an Appointment
- In Online Banking, click Manage Money > Money Management > Add More Accounts
- In the Mobile app, click More > Money Management > Add More Accounts
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
- In Online Banking, click Secure Forms > Wire Transfer
- In the Mobile app, click More > Secure Forms > Wire Transfer
- In Online Banking, click Additional Services > Check Reorder
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
- In Online Banking, click Additional Services > Stop Payment
- In the Mobile app, click More > Stop Payment
- In Online Banking, click Additional Services > Skip-a-Payment
- In the Mobile app, click More > Skip-a-Payment
- Visit a PenAir LIVE machine to utilize as a 24-hour ATM by inserting your debit card
- Visit a surcharge free ATM machine
- Allpoint
- https://www.allpointnetwork.com/locator.html
- Money Pass
- https://www.moneypass.com/atm-locator.html
- Allpoint
- In the Mobile app, click Check Deposit > enter the share and the deposit amount > click Camera icon to take front/back images of check to deposit
- Visit a PenAir LIVE machine to utilize as a 24-hour ATM by inserting your debit card