Pen Air Federal Credit Union (Pen Air) is committed to providing a website that is as accessible as our branches.  We have made our best effort to implement the recommendations of the Web Content Accessibility Guidelines (WCAG) as published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C).

There is no single definitive test of conformance to Level AA of the WCAG but we have used a variety of methods for assessing our accessibility, not limited to but including physical tests using screen readers and keyboard only. Pen Air is aware that our brand colors do not always meet conformance standards. If you find text on a page that you cannot read, please contact us so that we may provide the text in a more readable format.

If you find a part of the site that you feel does not conform to Level AA of the WCAG or are having difficulty getting the information you need, please use one of the methods below to let us know so that we can rectify it.

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Branch, ATM and Pen Air LIVE Machines

Our branches are designed to meet all federal, state and local standards for accessibility. Accessibility features at our branches include:

 

  • Exterior: parking space sizes, signage, slopes and grading
  • Interior: greeters stationed near the doors, accessible teller windows

Visitors who have difficulty entering or navigating our branches may ring the doorbell located outside of the entry way of all branch locations to request assistance from any employee. We also welcome service animals. For users with visual impairments, our ATMs offer tactile input controls with symbols, ascending/descending keypads with visual contrast, Braille instructions, a headset port with verbal instructions and speech mode controls. For any physical impairments, our Pen Air LIVE machines offer convenient banking services from your vehicle with a live teller through two-way video chat directly on a screen.

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Phone

A Member Service Representative can be reached Monday - Friday 7:00am to 7:00pm CST and Saturday 9:00am to 1:00pm CST by calling 850.505.3200 or toll free 1.877.473.6247.

For hearing impairments, we accept phone calls using relay services.

For visual impairments, our Flextone automated dialing service is available 24 hours a day by calling toll free 1.800.338.1677.

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Mobile and Online

For members who have difficulty visiting a branch or using the phone, Pen Air's mobile and online channels serve as a useful alternative to access our products and services. We are committed to making reasonable modifications to our webpages and mobile app as requested by our members.  To improve your web experience, we recommend utilizing your operating system or browser's native accessibility tools. Browsers that are currently supported are the latest versions of Google Chrome, Mozilla Firefox, Mircosoft Internet Explorer, Apple Safari 10 and 11 and Mircosoft Edge .  We're continuing to update our mobile and online platforms to provide greater accessibility for all members.

 

Accessible features include:

  • Mobile apps compatible with AndroidTM and iOS® accessibility software. 
  • Keyboard accessible links
  • Text hierarchy to distinguish headlines from content and notation text
  • Descriptive links
  • Online Chat with a Member Service Representative Monday - Friday 7am to 7pm CST and Saturday 9am to 1pm CST through Online Banking
  • Captioned Multimedia
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Suggestions for Improvement

If you have suggestions for how we can better serve you and your specific needs, please let us know. Visit www.penair.org/ContactUs for a list of ways to provide your feedback.

We take the security of your personal information seriously. Please do not include any account or membership information. If your comments concern your account, we ask that you communicate with us by signing into Online Banking and sending us a secure message or by calling 850.505.3200 or toll free 1.877.473.6247.

 

Furthermore, Pen Air strives to make every page accessible to users, but cannot guarantee that every page conforms to WCAG 2.0 Level AA.

Some pages have partial conformance due to the use of 3rd party vendors. As such Pen Air does not claim full site-wide Conformance, as defined by WCAG Level AA 2.0. Pen Air cannot ensure conformance of crucial third-party plug-ins and widgets.

Our conformance claims only extend to pages within the www.penair.org domain.

Pen Air has used WCAG guidelines for conformance as suggested by the Department of Justice. Though some of the conformance found in WCAG conforms with 508 Compliance, we are not 508 Compliant.

Pen Air chose to use WCAG for conformance because they are determined by the W3C's position that 'there is yet no tool that can perform a completely automatic assessment on the checkpoints in the guidelines, and fully automatic testing may remain difficult or impossible'.