Help > Debit & Credit Card Security Assistance

Debit & Credit Card Security Assistance

Disputes

  • In Online Banking, click Contact Us > Secure Email > New Message
  • In the Mobile app, click More > Secure Email > New Message
  • In Online Banking, click Secure Forms > Debit Card Fraud Dispute Questionnaire
  • In the Mobile app, click More > Secure Forms > Debit Card Fraud Dispute Questionnaire
  • In Online Banking, click Contact Us > Secure Email > New Message
  • In the Mobile app, click More > Secure Email > New Message
No. Credit cardholders will call 800.654.7728 and follow the Disputes process. Debit cardholders can file a dispute by:
  • Logging into Online Banking
      • Select “Card Service” from the navigation menu
      • Select “Debit Card Fraud Dispute”
  • Calling 850.505.3200
  • Visit a location nearest to you

Card Security

For Lost or stolen cards, call PenAir: 850.505.3200  
Log in to Online banking or your mobile app.
  1. Click on Card Management and select the card if there is more than one.
  2. To turn off the card, move the Card Status button to off. No purchases can be made with the card until it is toggled back on.
  3. Report Lost/Stolen, answer questions and press Report. No more purchases can be made with this card.
For Lost or stolen cards, call PenAir: 850.505.3200 Additional Options:
  • Travel Notice – answer questions to establish a travel notice.
  • Cancel CardNo more purchases can be made with this card.
  • Change Nickname – changes the name of the card in your Online Banking or mobile account.
  • Alters & Controls – allows you to set alerts for the card.
  • Delivery Options – controls how you receive messages about your card.
 
Call 1-866-985-2273
  • In Online Banking, click Card Services > Card Management > Report Lost/Stolen
  • In the Mobile app, click More > Card Management > Report Lost/Stolen
  • In Online Banking, click Contact Us > Secure Email > New Message
  • In Online Banking, click Secure Forms > Order MasterCard Debit Card
  • In the Mobile app, click More > Secure Forms > Order MasterCard Debit Card
  • In Online Banking, click Contact Us > Secure Email > New Message
  • In the Mobile app, click More > Secure Email > New Message
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