Debit & Credit Card Security Assistance
Disputes
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
- In Online Banking, click Secure Forms > Debit Card Fraud Dispute Questionnaire
- In the Mobile app, click More > Secure Forms > Debit Card Fraud Dispute Questionnaire
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message
No.
Credit cardholders will call 800.654.7728 and follow the Disputes process.
Debit cardholders can file a dispute by:
- Logging into Online Banking
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- Select “Card Service” from the navigation menu
- Select “Debit Card Fraud Dispute”
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- Calling 850.505.3200
- Visit a location nearest to you
Card Security
For Lost or stolen cards, call PenAir: 850.505.3200
Log in to Online banking or your mobile app.
- Click on Card Management and select the card if there is more than one.
- To turn off the card, move the Card Status button to off. No purchases can be made with the card until it is toggled back on.
- Report Lost/Stolen, answer questions and press Report. No more purchases can be made with this card.
- Travel Notice – answer questions to establish a travel notice.
- Cancel Card – No more purchases can be made with this card.
- Change Nickname – changes the name of the card in your Online Banking or mobile account.
- Alters & Controls – allows you to set alerts for the card.
- Delivery Options – controls how you receive messages about your card.
Call 1-866-985-2273
- In Online Banking, click Card Services > Card Management > Report Lost/Stolen
- In the Mobile app, click More > Card Management > Report Lost/Stolen
- In Online Banking, click Contact Us > Secure Email > New Message
- In Online Banking, click Secure Forms > Order MasterCard Debit Card
- In the Mobile app, click More > Secure Forms > Order MasterCard Debit Card
- In Online Banking, click Contact Us > Secure Email > New Message
- In the Mobile app, click More > Secure Email > New Message