Specialty Appointments

For Wealth, Financial Counseling, and Mortgage Lending appointments, please follow the steps below.

Wealth Management

For help with retirement, rollovers, and portfolio management, call 850-505-3200 ext. 8332 to meet with a licensed Wealth Manager.

Financial Counseling

For help with your finances, schedule an appointment with a Financial Counselor.
Meet with a Financial Counselor

Mortgage Lending

For all Mortgage appointments, please call 850-505-3200 ext. 8360 or email the Mortgage Department.

Specialty Appointments

For Wealth, Financial Counseling, and Mortgage Lending appointments, please follow the steps below.

Wealth Management

For help with retirement, rollovers, and portfolio management, call 850-505-3200 ext. 8332 to meet with a licensed Wealth Manager.

Financial Counseling

For help with your finances, schedule an appointment with a Financial Counselor.
Meet with a Financial Counselor

Mortgage Lending

For all Mortgage appointments, please call 850-505-3200 ext. 8360 or email the Mortgage Department.

Debit & Credit Card Security Assistance

Disputes

In Online Banking, click Contact Us > Secure Email > New Message
In the Mobile app, click More > Secure Email > New Message

In Online Banking, click Card Services > Debit Card Fraud Dispute Questionnaire
In the Mobile app, click Card Services > Debit Card Fraud Dispute Questionnaire
In Online Banking, click Contact Us > Secure Email > New Message
In the Mobile app, click More > Secure Email > New Message

No. Credit cardholders will call 800.654.7728 and follow the Disputes process. Debit cardholders can file a dispute by:

Logging into Online Banking
- - Select “Card Service” from the navigation menu
  - Select “Debit Card Fraud Dispute”
Calling 850.505.3200
Visit a location nearest to you

Card Security

In Digital Banking, click on "Card Services>Card Management, "and select the image of the card you would like to lock or unlock. Click the "Card Status" toggle to turn the card on or off.

For Lost or stolen cards, call PenAir: 850.505.3200

Click on Card Management and select the card if there is more than one.
To turn off the card, move the Card Status button to off. No purchases can be made with the card until it is toggled back on.
Report Lost/Stolen, answer questions and press Report. No more purchases can be made with this card.

For Lost or stolen cards, call PenAir: 850.505.3200 Additional Options:

Travel Notice – answer questions to establish a travel notice.
Cancel Card – No more purchases can be made with this card.
Change Nickname – changes the name of the card in your Online Banking or mobile account.
Alters & Controls – allows you to set alerts for the card.
Delivery Options – controls how you receive messages about your card.

Call 1-866-985-2273

In Online Banking, click Card Services > Card Management > Report Lost/Stolen
In the Mobile app, click More > Card Management > Report Lost/Stolen
In Online Banking, click Contact Us > Secure Email > New Message

In Online Banking, click Secure Forms > Order MasterCard Debit Card
In the Mobile app, click More > Secure Forms > Order MasterCard Debit Card
In Online Banking, click Contact Us > Secure Email > New Message
In the Mobile app, click More > Secure Email > New Message