Digital Resources

You don't know, what you don't know. That's where we come in.

Get Your Personalized Pre-Filled Direct Deposit Form

  1. Log in to Digital Banking.
  2. Navigate to the secure forms tab at the top of the screen and select the direct deposit form.
  3. A new tab will open in your browser.
  4. Select the account you want your direct deposit from the drop-down menu.
  5. A pre-filled “check” will populate with Pen Air’s routing number and your account number.
  6. Print as a PDF document and present it to your employer, benefits provider, or the merchant requesting this information for ACH deposits and withdrawals.

Are you having trouble? Chat with a Virtual Branch Representative by selecting the chat box on the right-hand side of the screen or by calling 850.505.3200.

Complete a Direct Deposit Form Yourself

  1. Download the form (PDF)
  2. PenAir’s routing number is already filled for you.
  3. Locate your account number by:
    a. Sign in to Digital Banking or the PenAir App.
    b. Select the account for your Direct Deposit.
    c. Click on “Account Details.”
    d. The ACH number is your account number for the form.
  4. Fill in your other personal information.
  5. Give the completed form to your employer benefits provider or the merchant requesting this information for ACH deposits and/or withdrawals.

You can skip a payment on qualifying loans, up to twice a year! So, what are you waiting for? Skip-A-Payment now, or when you need it most.

  • There is a $25 fee per qualifying loan.
  • Members must allow for a minimum of 30 days between skips. Additional qualifying criteria apply.

To take advantage of this member benefit, log into Digital Banking and check your eligibility.

How to sign up to receive eStatements:

Digital Banking

  1. Click on the My Accounts tab and select eStatements.
  2. Click “Register” button
  3. Select Personal Account or Business Account, confirm name and email, Click Next.
  4. Review and accept eStatement disclosure.
  5. Once enrolled, up to 24 months of statements will be available to view.
    • For new members, statements will begin to generate the following month.
    • For existing members new to the portal, statements are available immediately.

PenAir App:

  1. Click the “More” tab and then click “eStatements”.
  2. Click “Register” button
  3. Select Personal Account or Business Account, confirm name and email, Click Next.
  4. Review and accept eStatement disclosure.

Accessing eStatements:

The eStatement portal offers up to 24 months of statement history (when applicable). When a new eStatement is available, email notifications are sent to the email address that was entered at sign-up

Digital Banking:

  1. Click on the My Accounts tab and select eStatements.
  2. Choose the statement date range.
  3. Select statement to view.

PenAir App:

  1. Click the “More” tab and then click “eStatements”.
  2. Choose the statement date range.
  3. Select statement to view.

How to Unenroll from eStatements:

If you wish to convert back to receiving monthly paper statements by mail, you can unenroll
from eStatements.

Digital Banking:

  1. Click  on the My Accounts tab and select eStatements.
  2. Click “Settings” at the top of the page.
  3. Click Dicontinue/Resume Account
  4. Check the box to Discontinue and then click submit.

PenAir App:

  1. Click the “More” tab and then click “eStatements”.
  2. Click the menu bars at the top left hand corner and Select Settings.
  3. Click Dicontinue/Resume Account
  4. Check the box to Discontinue and then click submit

To get started, you’ll need:

  • An Amazon Alexa-enabled device
  • PenAir Digital Banking Access

To enable the PenAir Voice Banking Skill:

  • Open the Amazon Alexa app and search for the PenAir Credit Union skill.
  • After enabling the skill, enter your Digital Banking login credentials when prompted.
  • Create a 4-digit secure voice passcode (you will be prompted for this passcode
    when utilizing the PenAir skill).

Use the Pen Air Voice Banking Skill to:

  1. Check account balances – Say:
    • Alexa, what’s the balance of my savings account?
    • Alexa, tell me my balance for account ending in XXXX.
  2. Check recent transactions – Say:
    • Alexa, what are the recent transactions on my checking account?
    • Alexa, tell me the transactions for my account ending in XXXX.

The following instructions are provided as a convenience to our members. Contact the financial institution sending your outgoing wire and provide the following information. If you have further questions, please contact us at (85) 505-3200 or toll-free at (877) 473-6247. You can find the instructions HERE.

Check Deposit Desktop Application

Optimal for Business and Commercial members, the Desktop Application works in conjunction with your scanner to allow for a more seamless upload of your check deposits directly from your scanner.  This option works best with commercial check scanners and/or multi-feed scanners. Requires downloading a separate application that works behind Digital Banking.
*For optimized scanning use Ranger or TWAIN compliant scanners

Website Check Deposit

If you do not wish to use the Desktop Application or do not have a compatible scanner, you can continue to the website which allows you to upload a previously saved image of your check deposit.

Desktop Check Deposit Landing Page

  1. Sign in to your Digital Banking account at penair.org on your computer.
  2. Hover over the Additional Services drop down menu and click “Check Deposit”
    Check Deposit Screen Shot
  3. When you reach the Check Deposit landing page, you are presented with three options:
    • Access the Check Deposit Desktop Application
    • Download the Check Deposit Desktop Application from the Microsoft Store or Apple Store for first time users
    • Access Check Deposit via Website

Check Deposit Options Screen Shot

Downloading the Check Deposit Desktop Application for Windows and Mac

  1. Under “First time user?” click on the “Install Check Deposit App”
  2. Windows Users:
    • Your default browser will open a new window and take you to the Microsoft Store
    • Click “Get” to download the app and follow the prompts to install it on your computer
  3. Mac Users:
    • After clicking the install link, the app will appear in your Downloads folder
    • Follow the steps to complete the installation

Making a Deposit

  1. Using the newly installed Desktop Application
    • Click “Open Check Deposit App”
  2. Via Digital Banking
    • Click “Continue with website”

 

 

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