Digital Resources

Get Your Personalized Pre-Filled Direct Deposit Form

1. Log in to Digital Banking.
2. Navigate to the secure forms tab at the top of the screen and select the direct deposit form.
3. A new tab will open in your browser.
4. Select the account you want your direct deposit from the drop-down menu.
5. A pre-filled “check” will populate with Pen Air’s routing number and your account number.
6. Print as a PDF document and present it to your employer, benefits provider, or the merchant requesting this information for ACH deposits and withdrawals.

Are you having trouble? Chat with a Virtual Branch Representative by selecting the chat box on the right-hand side of the screen or by calling 850.505.3200.

Complete a Direct Deposit Form Yourself

1. Download the form (PDF)
2. PenAir’s routing number is already filled for you.
3. Locate your account number by:
   a. Sign in to Digital Banking or the PenAir App.
   b. Select the account for your Direct Deposit.
   c. Click on “Account Details.”
   d. The ACH number is your account number for the form.
4. Fill in your other personal information.
5. Give the completed form to your employer benefits provider or the merchant requesting this information for ACH deposits and/or withdrawals.

You can skip a payment on qualifying loans, up to twice a year! So, what are you waiting for? Skip-A-Payment now, or when you need it most.

• There is a $25 fee per qualifying loan.
• Members must allow for a minimum of 30 days between skips. Additional qualifying criteria apply.

To take advantage of this member benefit, log into Digital Banking and check your eligibility.

How to sign up to receive eStatements:

Digital Banking:

1. Click “eStatements” in the My Accounts drop-down menu.
2. Enter your email address and click “Accept” to the terms and conditions listed.
3. Once enrolled, up to 12 months of statements will be available to view.
   • Up to 24 months’ worth of statements will be stored in the eStatement portal

PenAir App:

1. Select the “More” tab and then select “eStatements” under Account Services.
2. Enter your email address and click “Accept” to the terms and conditions listed.
3. Once enrolled, up to 12 months of statements will be available to view.
   • Up to 24 months’ worth of statements will be stored in the eStatement portal

Accessing eStatements:

Digital Banking:

1. Click “eStatements” in the My Accounts drop down.
2. Past statements are available to view based on month via PDF, up to the past 24
   months, if applicable.

PenAir App:

1. Click the “More” tab and then click “eStatements” under Account Services.
2. Past statements are available to view based on month via PDF, up to the past 24 months, if applicable.

How to Unenroll from eStatements:

If you wish to convert back to receiving monthly paper statements by mail, you can unenroll
from eStatements.

Digital Banking:

1. Click “eStatements” in the My Accounts drop down menu.
2. In the eStatement portal, click the link “Opt Out of eStatements by clicking here”
   option.
3. Click Yes to confirm.

PenAir App:

1. Click the “More” tab and then click “eStatements” under Account Services.
2. In the eStatement portal, click the link “Opt Out of eStatements by clicking here”
   option.
3. Click Yes to confirm.

To get started, you’ll need:

• An Amazon Alexa-enabled device
• PenAir Digital Banking Access

To enable the PenAir Voice Banking Skill:

• Open the Amazon Alexa app and search for the PenAir Credit Union skill.
• After enabling the skill, enter your Digital Banking login credentials when prompted.
• Create a 4-digit secure voice passcode (you will be prompted for this passcode
  when utilizing the PenAir skill).

Use the Pen Air Voice Banking Skill to:

1. Check account balances – Say:
   • Alexa, what’s the balance of my savings account?
   • Alexa, tell me my balance for account ending in XXXX.
2. Check recent transactions – Say:
   • Alexa, what are the recent transactions on my checking account?
   • Alexa, tell me the transactions for my account ending in XXXX.