Operational Updates and Resources
Leadership and service are one and the same.
We promise to be as prepared, flexible, and timely with our responses to any changes made, but most importantly we will always place member service as our top priority.
Banking Information
Remember to leverage our Digital Banking options, including the PenAir App, Mobile Check Deposit, and other digital services.
Shared Branching
Access your PenAir accounts at more than 7,000 branches worldwide with Co-Op Shared Branch services.
LIVE Teller Machine
Take care of 95% of your banking needs with our user-friendly Live Interactive Video Experience (LIVE) Teller Machines, with local LIVE tellers –not robots and not AI– including making deposits and 24/7 ATM access.
Digital Solutions
You are empowered to manage your money any time, any place with PenAir’s advanced Digital Banking solutions. For every which way you go, we’re (literally) right by your side.
Need a little more information?
Most Digital Wallets can be used wherever contactless payments are accepted. Be sure to look for your preferred Digital Wallet’s logo or symbol before check-out while in-store or on your favorite apps and websites.
Find out more about where each individual wallet is accepted by visiting their websites:
- To receive a temporary password, click on the Forgot Password link inside the login box. Enter in the phone number associated with your Digital Banking profile and your username. Passwords will be sent via a voice call or as a text message.
- To retrieve your username, click on the Forgot Password link inside the login box and then click on “I forgot my username” link on the following page. Input the email address that is associated with your Digital Banking profile.
For security reasons, Digital Banking will lock your account access after 3 unsuccessful login attempts. If you have been locked out, you can use the “Forgot Password” link to reset your password. You can also contact us at 850.505.3200 to have your password reset.
Hurricane Season: Jun 1 – Nov 30
During a hurricane or other natural disaster, please be prepared. Here are some suggested options to get you ready:
Emergency Information
Florida
- Escambia, Florida
- Santa Rosa, Florida
- Okaloosa, Florida
- Walton, Florida
- Bay, Florida
- Washington, Florida
- Holmes, Florida
- Jackson, Florida
- Calhoun, Florida
- Gulf, Florida
- Franklin, Florida
- Liberty, Florida
- Gadsden, Florida
- Wakulla, Florida
- Leon, Florida
Alabama
State/Federal
- Alabama Emergency Management Agency
- Ready – Hurricanes | Floods
- U.S. Department of Housing and Urban Development
Resource Links
- Alabama Public Health – Emergency Prep Guide
- BeReadyEscambia.com
- Santa Rosa Emergency Management
- Baldwin EMC
- Red Cross
- FEMA
- National Weather Service
- National Hurricane Center
- FloridaDisaster.org
- Local TV News
- WEAR – ABC
- WKRG – CBS
- WPMI – NBC
- WALA – FOX
- Local Radio Stations
- Cat Country 98.7
- News Radio 92.3FM/1620AM
- 95KSJ
- WUWF
- WTKX-TK101
- WRRX-Magic106.1
Be prepared for any storm
Need a little more information?
Whether this is your first season or 45th, we could all use a reminder from time to time. Here’s some Hurricane 101 information to keep in mind BEFORE the storm.
June 1 – November 30
- CATEGORY 1 HURRICANE
WINDS 74-95MPH - CATEGORY 2 HURRICANE
WINDS 96-110MPH - CATEGORY 3 HURRICANE
WINDS 111-130MPH - CATEGORY 4 HURRICANE
WINDS 131-155MPH - CATEGORY 5 HURRICANE
WINDS 155MPH
- myEscambia.com – The Hurricane Cone and You
- Storm Watch – How-to-Prepare-Your-Family-and-Your-Property
- National Weather Service – What to do before a storm
Each year prior to hurricane season, your family should review your existing strategy and make changes as necessary. Your hurricane strategy should include evacuation plans, such as where your family and pets will go, what route to take, when to leave and what supplies are necessary. Supplies should last for at least 72 hours.
- Red Cross – Survival Kit Supplies
- Ready – Build A Kit
- FloridaDistaster.org – Disaster Supply Kit Checklist
- Flash – Find Your Evacuation Zone
Locate options by zip code by visiting the American Red Cross, or Salvation Army, or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). (Standard text message rates apply.)
Stay up to date on the latest information.
PenAir is eager to provide you the best member experience possible while keeping your health and safety a top priority.
Starting May 1, 2025, the CO-OP Shared Branch Network is adding a new level of account security, protecting you from account takeover fraud.
IDCheck by CO-OP is a new tool designed to enhance security and streamline identity verification for Shared Branching transactions when visiting another state. This verifies that you are trying to access your account, not an imposter.
When you arrive at a Shared Branch location (or even before you go), visit verify.coop.org and simply follow these steps:
- Scan the QR code located in the branch or visit verify.coop.org before you arrive.
- Select your credit union’s name from a drop-down list.
- Enter your member number and the last four digits of your social security number.
- Upload a photo of your ID and take a selfie. (Tip: Save your validation for an even quicker experience next time!)
- Show your one-time passcode to the teller (the passcode is valid for 20 minutes).
Fee Schedule – Effective 8.1.23
The Board of Directors voted to approve the following changes, effective August 1, 2023:
- Removed the Business Account Returned Deposit Item Fee
- Removed the Returned Deposit Item Fee
- Changed the Courtesy Pay Fee from Per Presentment to Up to 4 Per Day
- Changed the Non-Sufficient Funds (NSF) Items from Per Presentment to Up to 4 Per Day
- Clarified that Expedited Payment is for Bill Pay
- Discontinued the use of Share Checks
