How to report lost or stolen cards?
Log in to Online banking or your mobile app.
- Click on Card Management and select the card if there is more than one.
- To turn off the card, move the Card Status button to off. No purchases can be made with the card until it is toggled back on.
- Report Lost/Stolen, answer questions and press Report. No more purchases can be made with this card.
For Lost or stolen cards, call PenAir: 850.505.3200
Additional Options:
- Travel Notice – answer questions to establish a travel notice.
- Cancel Card – No more purchases can be made with this card.
- Change Nickname – changes the name of the card in your Online Banking or mobile account.
- Alters & Controls – allows you to set alerts for the card.
- Delivery Options – controls how you receive messages about your card.