~

~

~

~

~

~

man at desk

~

~

~
~
~

Band Title

Band Subtitle

Zone Title

Zone Subtitle

Mobile Check Deposit FAQs

What is Mobile Check Deposit?Opened EntryClosed Entry

Mobile Check Deposit is a secure service offered by Pen Air. Using your scanner and computer or any mobile device, it allows you to scan and electronically deposit checks to your Pen Air account through Online Banking.

Are there any qualifications to use Mobile Check Deposit?Opened EntryClosed Entry

Yes, the following will be considered for consumer accounts:

  • Must have a valid email address
  • Must have a valid physical address
  • Loans cannot be more than 15 days past due
  • Account balance must not be overdrawn any more than their Courtesy Pay limit
  • Must be eligible for Courtesy Pay
  • Any return deposited items within the last 90 days will require a supervisors approval
  • Minor accounts, Trust accounts, Representative Payee accounts, Benefit, and Memorial accounts are not eligible for Mobile Check Deposit.

Tips and tricks for taking quality photos using your Android and iPhone.

Lighting Conditions: Bright but indirect light is best. Placing the check too close to lighting sources may cause shadows.
Background surface: Any surface of a solid color that contrasts with the check is best. Use a dark-color surface for light checks; a light-color surface for dark checks.
Document Zooming: Make sure that the bottom of the check is aligned with the base guideline on the camera when taking the picture.
Image Size: Use the green guidelines to properly zoom and scale. Make sure the entire check appears in the guidelines and fills the space as much as possible.

Can I access Mobile Check Deposit from a Blackberry or other type of mobile device?Opened EntryClosed Entry

At this time, the only supported platforms are Android and iPhone.

Can I use any scanner?Opened EntryClosed Entry

Mobile Check Deposit uses the TWAIN specification for communicating with scanners. Most scanner software supports the TWAIN specification, but not all. For the latest information for specific scanners, enter DeposIT and click “Help with Scanners and Drivers” near the bottom of the New Deposit screen or consult with your scanner manufacturer for information on their support for TWAIN on your device.

How do I sign up for Mobile Check Deposit?Opened EntryClosed Entry

To register, simply logon to www.penair.org, access your Online Banking page, and click on the “Mobile Check Deposit” icon. Read and accept the User Agreement. Once your registration has been reviewed, you will receive an email with the status of your registration request.

How do I make a deposit using Mobile Check Deposit?Opened EntryClosed Entry

  1. From your Online Banking page, select the “Mobile Check Deposit” icon
  2. Select the account into which you wish to make a check deposit then click “Submit.”
  3. The check must be endorsed in ONE of the following ways:
    • Your Signature and the Account Number OR
    • For Deposit Only and Account Number
  4. Select your scanner (the first time you use the service you will be prompted to install a scanner control, you will only need to do this once)
  5. Enter the total deposit amount of your check(s)
  6. Scan the front and back of your check(s)
  7. Review and submit your deposit

What types of accounts can I scan deposits into?Opened EntryClosed Entry

Deposits can be made to your Pen Air Savings, Secondary Savings, Share Draft Checking, Money Market, or Christmas Club account.

What types of checks can be scanned for deposit?Opened EntryClosed Entry

Acceptable checks:

  • Single-party, domestic checks made payable to the owner(s) of the Pen Air account.

Unacceptable checks:

  • Any item drawn on your account or your affiliate’s account
  • Any item that is stamped with a “non-negotiable” watermark
  • Any item that contains evidence of alteration to the information on the check
  • Any item that is incomplete
  • Any item that is “stale dated” or “post dated”

Savings Bonds

  • Any third party check, i.e., any item that is made payable to another party and then endorsed to you by such party.

Are there any deposit limits?Opened EntryClosed Entry

Yes, default deposit limits are set as follows and are subject to review and change based on members qualifications and relationship with Pen Air.

Per check limit – $2,000.00

Daily deposit limit – $5,000.00

Rolling 30 day deposit limit – $5,000.00

Do I need to include a deposit slip with my scanned check deposit?Opened EntryClosed Entry

No, Mobile Check Deposit generates an electronic record with each deposit.

How many checks can be included in one deposit? Can multiple deposits be submitted each day?Opened EntryClosed Entry

Up to 999 checks can be included in one deposit and multiple deposits can be submitted as long as the accumulated dollar amount of the deposit(s) does not exceed the daily deposit limit.

When will my deposit be credited to my account?Opened EntryClosed Entry

Deposits received before 4:00 pm Central Standard Time (CST) will be credited to your account on the same business day. Deposits received after 4:00 pm CST will be credited to your account on the next business day. Business days are Monday through Friday, excluding Saturdays, Sundays, and holidays.

Is the hold policy for checks different when they are scanned?Opened EntryClosed Entry

No. The check hold policy is the same as defined in the Funds Availability Disclosure.

What should I do with the check once it has been scanned?Opened EntryClosed Entry

You must securely store each original check(s) for a period of ninety (90) days after transmission to us. After such period expires, you should securely destroy the original check. You understand and agree that you are responsible for any loss caused by your failure to secure the original check within the 90-day time period.

How do I get a copy of my deposit?Opened EntryClosed Entry

If you click on the Mobile Check Deposit History Tab at the top right corner of the page, a listing of your scanned deposits will be displayed. If you click on the icon, you can view the deposit details along with a copy of the items included in that deposit. If you click on the icon, you can download a copy of the deposit and print it or save it to a file on your computer for your records.

How long is my deposit history available for viewing?Opened EntryClosed Entry

Deposit history is available for viewing online for 18 months. For deposit history older than 18 months, you can contact our Member Service Center at 850.505.3200 .

How much time do I have to scan my deposits?Opened EntryClosed Entry

Twenty (20) minutes. The Mobile Check Deposit session will timeout after twenty minutes of inactivity. There is a session timeout clock displayed on the top right corner of the screen. During the last five minutes of the session, the clock time will appear in red. Every time the page is changed, the clock refreshes.

How do I get help if I encounter a problem?Opened EntryClosed Entry

Mobile Check Deposit is designed as an easy-to-use, self-service product with built in “Help”. Select “Help” on each line of the process for a detailed explanation, helpful hints and a short video explanation of each process step.

If I have questions, where can I go to receive help?Opened EntryClosed Entry

If you are within the Mobile Check Deposit section of Online Banking, you can select “Help” or “?” as you begin the transaction and you will see information specific to the page you are on. You can also send an email to eServices@penair.org or call 850.505.3200 .

Is there a cost for enrolling in Mobile Check Deposit?Opened EntryClosed Entry

No, Mobile Check Deposit is a free service for all consumer accounts.

Zone Title

Zone Subtitle